• Student and Family Technology Support

    Students: Having trouble logging in? Contact your teacher or email tech support to have your password reset.

    Need assistance? Please review the information below. Still need help? Email us

    User agreement* and content filtering.

    *Please note that we are temporarily suspending the need for Chromebook protection plans during Distance Learning.

    These instructions are for home use with a Non-Lake Stevens School District Device.

    What You’ll Need

    • Google Chrome Browser if not already installed
      Installing Google Chrome on a Windows computer
    • 6-digit Student ID (example: 123456@lkstevens.wednet.edu)
    • Student’s Lake Stevens School District Google Account Password
      (Teachers may have provided this information and can reset passwords)
      (Kindergartners: this is initially the student’s birthdate with an exclamation point at the end. For example, if your birthday is March 8, 2013 your password will be 03082013!)

    Video Tutorials

    The following video tutorials cover a range of tasks. Please select the tutorials most appropriate for your situation.

    Contact our support team if you need assistance at techsupport@lkstevens.wednet.edu.

    Helpful Tips to expedite our support to you:

    1. Include the student’s 6-digit ID in the body of your email.
    2. Include a current contact phone number and best time to call.
    3. If the issue is related to Content Keeper IP Authentication Messages, please use “Content Keeper” as the email subject.
    4. If the issue is related to the student’s Google account password, please use “Google Account Password” as the email subject.
    5. Include “Home Device” in the body of your email and the type of device you are using (e.g. PC, MAC, Chromebook, etc.).

    Both of these processes are detailed in a video tutorial available on Vimeo.

    Force Updates for Google OS
    Click on the 3 dots in the upper right hand corner of your screen and choose "Settings" second from the bottom.

    Step one of forcing updates

    Then click on the 3 horizontal bars on the top left corner called 1) Settings, at the bottom click 2) About Chrome OS.

    Step two of forcing updates

    Then click 1) Check for updates and 2) Restart — don’t forget this step!

    Step three of forcing updates

    Clear Browsing History
    First, click the "Hot Dog" icon in the upper right corner, slide down to (1) More tools, then choose (2) Clear Browsing Data.

    Step one of clearing your cache

    Now, (1) make sure that all the check boxes are ticked. After that is done, (2) click the drop down menu to select “the beginning of time.” Then (3) click Clear Browsing data and this will clear the cached files.

    Step two of clearing your cache

    Clever is a single sign-on portal that students use to get to their Homebase and other applications. This allows access without having to remember multiple passwords and logins.

    Seesaw accounts are managed by classroom teachers and may require their support. Please make sure that the student is signed into their Lake Stevens Google account before attempting to access Seesaw. If you need assistance with logging into the student's Lake Stevens Google account, please email techsupport@lkstevens.wednet.edu. If the student is already signed into their Lake Stevens Google account and still having issues logging into Seesaw, please let us know.

    If your contact information has changed, please first contact your child’s school to update your information in Skyward. This will update your email in Google Classroom.

    To sign up for Gmail, first create a Google Account. You can use the username and password to sign in to Gmail and other Google products like YouTube, Google Play, and Google Drive.

    The Zoom extension should load automatically so that students don't have to load it. Sometimes this doesn’t happen because of a bad connection. The following procedure should correct the issue:

    Remove the existing student profile on the chromebook

    1. Sign out
    2. Hover over the image for the student, and select the little dropdown arrow.
    3. Select "Remove this user"
    4. Say “yes” to any verification window that appears
    5. Sign back into the Chromebook. The problem should not return.

    District computing devices are configured to allow connections to home and public wifi networks. Our Technology Department is unable to provide support for home networks. However, here are a few basic troubleshooting steps you can try.

    1. Restart your device.
    2. Try connecting to your home wifi network again.
    3. Ensure that you are entering the correct wifi password.
    4. Try connecting to another wireless network such as a coffee shop wifi network or public library wifi network and see if you can connect successfully.

    If you are still unable to connect to your home wifi, please check with your ISP or network hardware manufacturer’s website for support links.

    Support links to local internet service providers:

    Support links to network hardware manufacturers:

    OSPI K-12 Internet Access Program

    The Office of the Superintendent of Public Instruction (OSPI) launched a new K-12 Internet Access Program to connect students in need to Internet access at home with no cost to the student or their family. Through the program, students whose families are low-income and are not currently connected to the internet can get connected through the end of the 2020-21 school year for free.

    If your family qualifies for Free or Reduced Lunch, please find more information below. If your family does not qualify for Free or Reduced Lunch, please disregard this message.

    OSPI K-12 Internet Access Program

    • For low-income families who did not have Internet access prior to August 2020
    • Available now through the end of the 2020-21 school year

    Participating Internet Service Providers
    To take part in the K-12 Internet Access Program, students and families need to sign up with a participating Internet service provider that serves their local community using the offer code provided by their school district. Information from the three providers is below:

    For Comcast/Xfinity, please contact Christie Jones in our Teaching & Learning Department for assistance at christie_jones@lkstevens.wednet.edu or 425-335-1614. Even if you don't qualify for free Internet through the OSPI program, families may qualify for reduced rate internet if they meet other criteria established by Comcast

    More information about the K-12 Internet Access Program.

    This link includes a utility that checks your device and network to make sure i-Ready will run smoothly: i-Ready Connect Configuration Check

    For additional support:

    Email: i-ReadySupport@cainc.com
    Phone: (800) 225-0248
    M-F, 7 a.m. to 9 p.m. ET

    The Google Chrome browser v74+ is recommended on all platforms.

    Please visit our Tech Resources for Families page.